Career progression through support, network security, IAM, and operations.

01

Nov 2023 - Present

North Bay, Ontario

Support identity, endpoint protection, Azure hardening, user security training, and incident response across a multi-site public-sector environment.

• Support 1,000+ endpoints while triaging endpoint-security, access, connectivity, and availability issues for teachers, administrators, and students.
• Operate SolarWinds and ESET monitoring; mitigate 150+ malware/security incidents monthly with remediation follow-through and clear escalation notes.
• Harden Azure virtual machines and NSG security rules while reviewing access exposure and Conditional Access alignment.
• Delivered phishing, password hygiene, MFA, and secure-browsing guidance for 12+ users/groups, reducing reported suspicious incidents by 30%.

02

Jan 2022 - Dec 2023

Hamilton, Ontario

Strengthened network security, IAM hygiene, wireless segmentation, and endpoint detection practices in a telecom-support environment.

• Configured Fortinet and Palo Alto firewall rules and tightened policy exposure, reducing attack surface by 25% while preserving approved access paths.
• Implemented Entra ID RBAC and least-privilege controls, cutting excessive permissions by 19%; automated onboarding/offboarding with PowerShell.
• Secured Aerohive WAPs with WPA3 encryption and VLAN segmentation to isolate guest and IoT traffic.
• Configured Microsoft Defender for Endpoint workflows to detect, investigate, and isolate compromised devices.

03

Feb 2020 - Jan 2022

Hamilton, Ontario

Front-line incident response and secure access support for a high-volume customer environment.

• Resolved 95% of Tier I/II tickets within 20 minutes, including account lockouts, access requests, endpoint issues, and security escalations.
• Patched 50+ servers for critical vulnerabilities, including Log4j, helping reduce exploit exposure and improve resilience.
• Reduced critical outages by 70% through proactive maintenance, documentation, escalation discipline, and repeatable troubleshooting protocols.
• Maintained secure access and customer-service discipline in a high-volume privacy-sensitive support environment.

04

Jan 2022 - Feb 2025

North Bay, Ontario

Managed physical and digital access workflows while protecting tenant privacy and vendor accountability.

• Assessed 10+ third-party vendors for PIPEDA-aligned data privacy practices.
• Protected sensitive tenant financial data and PII through access-control and confidentiality practices.
• Managed keycard, CCTV, and facilities access workflows using least-privilege and auditability principles.
• Coordinated vendor and stakeholder communication for security-critical maintenance windows.